1. Our Commitment
Coolbet is committed to responsible gambling and player protection. We recognize that while most players enjoy gambling as entertainment, a minority may develop problematic behaviours. We take proactive steps to detect, prevent, and address problem gambling across all segments of our player base.
Our responsible gaming framework is integrated directly into the platform — accessible from your account settings without requiring contact with support. All tools described in this policy are free to use and take effect immediately upon activation.
2. Available Tools
Deposit Limits: Set daily, weekly, or monthly deposit limits. Once set, limits cannot be increased for 24 hours. Reductions take effect immediately. Access via: Account → Responsible Gaming → Deposit Limits.
Loss Limits: Cap the maximum amount you can lose in a defined period. Loss limits activate on the next betting round after the threshold is approached. Reduction is immediate; increase requires 24-hour cooling period.
Session Time Limits: Restrict how long you can play in a single session. A countdown timer is displayed when you are within 15 minutes of your limit. Session history is available in your account for review.
Reality Checks: Timed pop-up notifications during play that display your session duration, current balance, and a prompt to continue or stop. Intervals: 15, 30, 45, or 60 minutes.
Cooling-Off Period: Temporary account restriction lasting 1–6 weeks. The account remains accessible for viewing history but all deposits and play are blocked. Reactivation requires completion of the full period.
Self-Exclusion: Immediate, irrevocable account restriction for 6 months, 1 year, 2 years, 5 years, or permanent. Self-exclusion is enforced across all platforms. Coolbet may share exclusion data with partner operators upon request.
3. Getting Help
If you believe gambling is affecting your finances, relationships, or mental health, please seek help. Coolbet will assist with immediate account restriction — no questions asked. Email [email protected] with subject "Account Restriction Request" for same-business-day action.
External support organizations: GamCare (gamcare.org.uk), Gamblers Anonymous (gamblersanonymous.org), BeGambleAware (begambleaware.org). These services are free, confidential, and available 24/7.
4. Minor Protection
Coolbet strictly prohibits gambling by anyone under 18 (or the legal gambling age in their jurisdiction). Age verification is conducted at registration and before first withdrawal. We recommend parents use parental control software (Net Nanny, Cybersitter) to restrict access to gambling sites on shared devices. If you suspect a minor has accessed your account, contact [email protected] immediately.
